Certificate III in Health Services Assistance by Open Colleges

Certificate III in Health Services Assistance by Open Colleges

See how this course can change your future
Download course guide
Enquire now
Self paced
Maximum 18 months
Delivery method
Online with Work Placement
Flexible payments options available
(25% off)
Awarded by
Integrated Care & Management Training Pty Ltd

Certificate III in Health Services Assistance by Open Colleges

Learn how our nationally accredited Diploma of Certificate III in Health Services Assistance can help you. Flexible study options & payment plan available
Self paced
Maximum 18 months
Delivery method
Online with Work Placement
Flexible payments options available
(25% off)
Awarded by
Integrated Care & Management Training Pty Ltd
Self paced
Maximum 18 months
Delivery method
Online with Work Placement
Flexible payments options available
(25% off)
Awarded by
Integrated Care & Management Training Pty Ltd
Download course guide
Enquire now

Course Description

The Certificate III will equip you to assist Nurses and health professionals in treating patients who are struggling with illness and injury.

What you’ll learn

During your studies you will learn how to:

  • Communicate effectively and build relationships with health professionals and clients.
  • Effectively work within the health and community services sector.
  • Understand the human body and how it works.
  • Perform general cleaning tasks in a clinical setting.
  • Help and assist clients with movement.
  • Provide transportation for clients unable to transport themselves.
  • Help clients to maintain oral hygiene.
  • Respond effectively to behaviours of concern.
  • Organise and prioritise your workload.

Why study this course?

  • Designed with flexibility in mind, learning materials are divided into convenient, bite-sized, 15-20 minute chunks so you can learn on the go, wherever, whenever you like.

  • Chat and interact with fellow students and your Trainers in forums, or message your Trainers and Assessors via email with any questions or queries you may have.

  • This nursing assistant course is a great pathway into further study, should you wish to pursue nursing or another health stream.

This course involves work placement that currently needs to be undertaken in Australia. More information available in our FAQs

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note – limitations do apply.

Potential career outcomes

  • Nursing Assistant
  • Patient Care Assistant
  • Patient Support Assistant
  • Ward Assistant
  • Ward Support
  • Wardsperson
Get your career started, download a course guide
Download course guide


Entry Requirements

You will need to have completed year 10, or equivalent. Equivalency can be demonstrated by one of the following:

  • A qualification at Certificate II level or higher OR
  • 2 years of industry experience in a role that requires the use of written documentation and communication.

Minimum age

You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.


This course involves reading and undertaking a range of written assessments, as well as engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 10 level.

If you haven’t successfully completed English at Year 10 level, you can demonstrate equivalency through one of the following:

  • Successful completion of a Nationally Recognised Training qualification at Certificate II level or higher; or
  • 2 years relevant industry experience in a role that requires the use of written documentation and communication

Open Colleges recognises that not all people are able to read, write and perform calculations to the same standard. See the Language, Literacy and Numeracy Considerations section for more information on tools, resources and support services provided to you by Open Colleges.


You will need access to a computer and the internet and have basic computing skills. Minimum specifications for your computer are:

All users:

  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Adobe Reader XI or equivalent
  • Adobe Flash Player 10 or higher
  • Access to printer and associated software
  • Access to scanner and associated software
  • Digital imaging software
  • File compression software

Windows users:

  • Microsoft Windows 7 or higher (Windows 10 recommended)
  • 1 Ghz or faster processer (2GHz recommended)

Mac OS users:

  • Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
  • 1 Ghz or faster processer (2GHz recommended)

Digital equipment

You will need access to:

  • A digital video recording device and/or a digital camera and associated software to save and upload video, image and audio files to OpenSpace. Many mobile phones and smart phones include this technology.
  • Software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as a free download from the internet.


To successfully complete this course, you will require basic computing skills. This includes:

  • Creating, saving and editing Microsoft Office documents
  • Accessing and searching the internet
  • Downloading and saving documents from websites
  • Uploading documents through websites
  • Participating in online discussions
  • Connecting digital cameras and downloading and storing images and audio files
  • Connecting digital video devices and downloading and storing videos
  • Compressing image, audio and video files.

Physical requirements

You will need to be reasonably physically fit as the role involves providing direct physical manipulation whilst assisting with movement or exercise requirements, assisting clinical staff with procedures, and transporting clients.

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.



Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Module 1


Recognise healthy body systems

  • Work with information about the human body
  • Recognise and promote ways to support healthy functioning of the body


Interpret and apply medical terminology appropriately

  • Respond appropriately to instructions which contain medical terminology
  • Carry out routine tasks
  • Use appropriate medical terminology in oral and written communication


Provide first-aid*

  • Respond to an emergency situation
  • Apply appropriate first aid procedures
  • Communicate details of the incident
  • Evaluate the incident and own performance

*You will need to provide a certified and current First Aid certificate from a Registered Training Organisation to demonstrate competency for HLTAID003 Provide First Aid at your own cost. The certified copy of the certificate must be current at the time of graduation. The accepted industry standards for currency is 3 years from date of issue.

Module 2


Comply with infection prevention and control policies and procedures

  • Follow standard and additional precautions for infection prevention and control
  • Identify infection hazards and assess risks
  • Follow procedures for managing risks associated with specific hazards


Participate in workplace health and safety

  • Follow safe work practices
  • Implement safe work practices
  • Contribute to safe work practices in the workplace
  • Reflect on own safe work practices


Perform general cleaning tasks in a clinical setting

  • Prepare to clean safely
  • Clean and maintain surfaces in clinical areas
  • Ensure maintenance of cleaning standards
  • ​Manage waste
  • Store equipment and cleaning agents safely

Module 3


Assist with movement

  • Prepare to assist a person with movement
  • Assist with movement
  • Complete assistance with movement


Transport individuals

  • Prepare for transport
  • Transport the person and equipment
  • Deliver the person


Provide or assist with oral hygiene

  • Identify patient’s oral hygiene requirements to ensure good oral health
  • Assist and support patients in an appropriate manner
  • Assist and support patients in their identified oral hygiene needs
  • Recognise and report changes in patient oral hygiene requirements

Module 4


Work with diverse people

  • Reflect on own perspectives
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups


Respond effectively to behaviours of concern

  • Identify behaviour and plan response
  • Apply response
  • Report and review incidents

Module 5


Prepare and maintain beds

  • Prepare area for bed making
  • Make bed
  • Leave bed ready for occupancy or continued occupancy


Maintain a high standard of service

  • Establish and maintain an appropriate relationship with people accessing service
  • Act in a respectful manner at all times
  • Evaluate own work to maintain a high standard of service

Module 6


Communicate and work in health or community services

  • Communicate effectively with people
  • Collaborate with colleagues
  • Address constraints to communication
  • Report problems to supervisor
  • Complete workplace correspondence and documentation
  • Contribute to continuous improvement


Organise personal work priorities and development

  • Organise and complete own work schedule
  • Monitor own work performance
  • Co-ordinate personal skill development and learning

Payment Options

Pay in Full

You can choose to pay your course fees in full upon enrolment and benefit from a 10% discount (unless otherwise advertised).

Pay 50% & Payment Plan Combo

You can also choose to pay 50% of your total course fees upon enrolment and the balance on a Payment Plan.  When you do, you’ll benefit from 50% of the standard Pay in Full discount (unless otherwise advertised).

Payment Plan

You can choose to pay for your course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.

Zip Money Payment Plan

If you need a little more flexibility with your finances and would like to pay off your course fees over a longer period of time, we can assist by organising Zip Money to pay your course fees directly to us on your behalf, and you pay this loan back to Zip Money over an agreed period of time. Zip Money provides you flexible options of selecting a 24, 36 or 48 months interest-free, payment plan (dependant on which course you’re enrolling into) to suit your lifestyle, giving you more flexibility than ever before.


With BPAY®, you’re able to pay quickly and securely, 24/7 through your internet, mobile or phone banking service. You can choose when, how much and from which account to pay from – whatever works for you. BPAY® is only available when paying in full. Call an Enrolment Consultant to find out more. 

BPAY® is a trademark of BPAY Pty Ltd ABN 69 079 137 518. Check if BPAY® is right for you by reading the terms and conditions available from your Financial Institution.


Eve Czerniak

Eve Czerniak is a Registered Nurse who has worked both in Australia and overseas in general nursing, as well as women’s and children’s health. She has experience working in aged care facilities, hospitals and as a school nurse and educator. Eve holds a bachelor degree in nursing, a Cert IV in Training and Assessment and a Cert IV in TESOL.


Scott Bozza

Scott has worked within the Health and Nursing sector since 2006 as an Endorsed Enrolled Nurse. Scott has worked in many hospitals across the NSW and QLD states in private and public hospitals including aged care facilities. Scott’s experience extends from Acute care nursing in the field of Rehabilitation, Palliative Care/Oncology, Medical and Surgical, Recovery and Theatres and Aged care nursing. After numerous years in industry Scott decided to follow his passion in the education field. Scott has completed a Bachelor of Health, Ageing and Community Services, Diploma of Nursing, Certificate IV in Training and Assessment and Certificate III in Aged Care Work. Scott has a passion to ensure students succeed and enter the workforce job ready.

Work Placement

The course contains a minimum of 120 hours of work placement

You will need to be involved in the delivery of professional health services to clients and will need to have access to specialist equipment and resources, relevant to the delivery of healthcare assistance.

Cost of work placement

All costs of work placement including any placement fees charged by the host organisation (whether to the student or OC), cost of statutory checks and vaccinations, travel, accommodation and uniforms are the responsibility of the student.


Each individual host organisation may have different requirements regarding vaccinations. Please discuss these with your Work Placement provider before beginning your placement. Please note – there are mandatory vaccination requirements within each state, and it is up to the student to ensure they are complying with their own state, territory legislation and workplace organisation policies and procedures.